Terms & Conditions

NEC Travels OTA provides online travel booking services and may act as a booking agent or intermediary between customers and travel suppliers such as airlines, hotels, tour operators, and other service providers.

All bookings are subject to the terms, conditions, availability, and policies of the respective service provider. NEC Travels is not responsible for changes, delays, cancellations, or service failures caused by third-party suppliers.

Customers are responsible for providing correct passenger names, passport details, contact information, travel dates, and other required information.

Once a booking is confirmed or a ticket is issued, any correction, cancellation, reissue, or refund will be subject to the applicable airline or supplier rules and charges.

Payments may be made through available online payment gateways, bKash, bank transfer, or other payment methods authorized by NEC Travels.

By making a payment, customers authorize NEC Travels and its payment service providers to verify and process the transaction. A booking is considered confirmed only after successful payment and confirmation.

Flight tickets are normally issued immediately after successful payment and confirmation. E-tickets or booking confirmations will be provided through the contact information supplied by the customer.

Delivery time for hotels, tours, visas, and other services may vary depending on the service provider.

All cancellations, reissues, voids, and refunds are subject to the applicable airline or supplier rules.

Additional NEC Travels processing charges may apply.

Airline penalties, fare differences, taxes, and other applicable charges may be deducted separately.

Approved refunds will normally be processed through the original payment method. Airline refunds are subject to airline/GDS/BSP settlement procedures.

Refund processing may take approximately 7-10 Days or longer, depending on the airline, bank, payment gateway, and settlement process.

Customers are responsible for carrying valid passports, visas, tickets, and all other documents required for travel. NEC Travels is not responsible for denied boarding or travel restrictions resulting from incomplete or invalid documents.

NEC Travels makes reasonable efforts to keep information and prices accurate. However, fares, availability, schedules, and other information may change without notice due to supplier or market conditions.

NEC Travels will make reasonable efforts to assist customers with booking-related issues and communicate with the relevant supplier when required. However, final decisions regarding airline schedules, cancellations, refunds, visas, hotels, and other supplier services remain subject to the respective provider's policies.

By using the NEC Travels OTA platform or making a booking, you confirm that you have read, understood, and accepted these Terms & Conditions.