Refund, Cancellation & Void Policy

1. Air Ticket Cancellation

• Air ticket cancellation is subject to the fare rules and conditions of the respective airline.
• Cancellation charges imposed by the airline, along with any applicable service charges, will be deducted from the refundable amount.
• Some promotional or special fare tickets may be non-refundable.

2. Air Ticket Refund

• Request a refund or void from your booking in your NEC Travels account, or contact our office through our official support channels. Include your booking reference and the tickets you want reviewed.
• Refunds will only be processed after receiving approval from the respective airline or service provider.
• Airline review and approval time depends on the applicable fare rules. The payment return timeline starts after the approved refund is initiated with the payment provider.
• Full or partial refunds may apply. The quote shows the verified paid amount, airline deductions, NEC Travels charges, and the net amount to be returned before you accept it.

3. Ticket Void Policy

• Ticket void requests are accepted only if the airline’s void policy allows them.
• Generally, a ticket can be voided only on the same day of issuance before the airline’s deadline.
• Any applicable airline or Sabre charge and NEC Travels service charge will be itemized in your void quote. Charges depend on the applicable policy and accepted quote; no fixed charge applies to every ticket.
• A void request does not immediately cancel your ticket or return your payment. The airline must confirm the void, and the refund is then processed separately.

4. Hotel & Tour Package Cancellation

• Hotel and tour package cancellations are subject to the policy of the respective hotel, supplier, or tour operator.
• Any non-refundable deposits or supplier charges will be deducted from the refund amount.
• Customized packages may be partially or fully non-refundable after confirmation.

5. Visa Processing Fees

• Visa processing fees, embassy fees, appointment fees, and service charges are non-refundable once the application process has started.
• Visa approval or rejection is solely at the discretion of the respective Embassy or Consulate.
• NEC Travels is not responsible for visa decisions.

6. No-Show Policy

No refund will be provided for passengers or travelers who fail to use the booked service without prior cancellation, subject to airline or supplier rules.

7. Payment Gateway Refunds

• B2C payments collected through SSLCommerz are refunded through SSLCommerz to the original payment method. B2B wallet payments are credited back to the original B2B wallet. Manual payments require finance review and verified repayment.
• Allow 7–10 working days from gateway refund initiation, depending on the bank or payment provider. Airline review time is separate. This is an estimate, not a guarantee of immediate credit.
• An initiated refund remains pending until the payment provider confirms completion. View your request for the current status and gateway refund reference. Contact NEC Travels with your booking reference if the estimated period has passed.
• Any proposed deductions must be supported by the applicable policy or agreement and shown in your accepted quote. SSLCommerz does not set our airline or NEC Travels service charges.